This guide will show you a few ways to diagnose and fix your Simucube motor if it is not detected on the sim.
A few common issues can be:
No power to the motor
Bad USB connection
Faulty E-stop
No power to the motor
First of all, please check that the on/off switch on the back of the motor is pressed in and there is a blue light coming from either the back of the motor or from the power supply.
On our Clubsport simulators, you can see the blue light down by the pedal tray where the FPZERO logo is. Alternatively, you can see a blue light from the ‘Power In’ connector on the motor. On our Pro Simulators, it will be easier to check from the back of the motor, but you can check the power supply by looking through the hole at the front of the chassis where all the electronics are.
If there is no light to either, this means the power supply is not getting any power. Please check that all plugs are firmly into the extension lead.
On the Clubsport this is located under the pedal tray, and on the Pro it is located in the hole previously mentioned. Also check that the C14 plug end is firmly into the Simucube power supply. This can be done without removing any bolts on the Pro, but on the Clubsport please remove the two 5mm bolts (tool in your FPZERO box) holding the FPZERO plate on, and that will give you direct access to the power supply.
If all connections are fine and there is still no power, please contact us as it may be a faulty power supply issue and we can then go through the next steps from there.
Bad USB Connection
If your Simucube motor is getting power (determined by blue light on power supply) and still not detecting in Simucube True drive this could be down to a bad USB connection. Please try moving the usb into a different port on the PC and see if that makes the PC detect the wheel. On our Pro simulators, all USB’s run into a hub which is down by the hole at the front of the chassis. These USB’s have a power switch for each individual connection, so please check that they are switched on. If still no connection after these steps, please contact us as it could be that the USB lead is faulty. If you have a spare USB 2.0 lead it can be worth trying to plug that directly into the motor and then into the PC, if you have a connection after that we can replace the lead.
Faulty E-Stop
If you have tried all steps above to troubleshoot, the last thing we can look at is a faulty E-Stop. As the E-Stop is a failsafe for the motor in case something happens, if it can't detect it the motor will not power on. Please contact us in that instance as we can then look into replacing it.